Find answers to questions about our courses, certificates, payments, and group training.
Courses and training
What do the online courses look like?+
Our courses consist of educational materials available online 24/7. After reviewing the material, you take the certification exam. Upon passing, you receive a PDF certificate within 24 hours at the email address you provided.
How long does it take to complete a course?+
Completion time varies by course — from a few hours to several days. You learn at your own pace, with no time limits. You can pause and return to the material at any time.
Can I study on my phone?+
Yes! Our platform is fully responsive — it works on computers, tablets, and smartphones. You can study on your way to work, during lunch break, or at home.
What if I fail the exam?+
You can retake the exam at no additional charge. You can review the material and take the test again when you feel ready.
How many questions are on the exam?+
The number of questions varies by course — typically between 15 and 31 test questions. The passing threshold is usually 70% correct answers.
Certificates and qualifications
Is the certificate recognized in Germany?+
Yes. Our certificates are recognized by employers in Poland, Germany, and throughout the European Union. Each certificate includes a QR code for authenticity verification.
In which languages is the certificate issued?+
We issue certificates in 4 languages: Polish, German, English, and Dutch. This ensures they are accepted by employers in various countries.
How quickly will I receive my certificate?+
Your PDF certificate will be sent to your email within 24 hours of passing the exam. In most cases, we deliver it on the same business day.
How long is the certificate valid?+
The validity period depends on the type of certificate and applicable regulations. Validity information is stated on the certificate. For most occupational safety qualifications, periodic renewal every 3–5 years is required.
Can I verify the authenticity of a certificate?+
Yes! Each certificate has a unique QR code and identification number. An employer can verify the certificate's authenticity on our website in the verification section.
Payments and refunds
What payment methods do you accept?+
We accept credit/debit cards (Visa, Mastercard), bank transfers, BLIK, and PayPal. Payments are processed through the secure Stripe system.
Can I pay in PLN and EUR?+
Yes! We support payments in both PLN and EUR. The price is displayed in the currency corresponding to the selected language version of the website.
Can I get an invoice?+
Yes, we issue VAT invoices for both individual clients and companies. You can provide your billing details when placing your order.
What is your refund policy?+
We offer a 14-day money-back guarantee. If the course does not meet your expectations, contact us — we will refund the full amount, no questions asked.
For businesses (B2B)
Do you offer group training?+
Yes! We offer special packages for companies — from 5 people upward. Group prices are lower, and the company receives an admin panel to track employee progress.
Can I track my employees' progress?+
Yes — with the corporate package, you get access to an admin panel with progress reports, exam results, and certificate status for each employee.
Do you issue invoices for German companies?+
Yes. Romanowscy GmbH, headquartered in Görlitz, issues invoices compliant with German tax law. We serve both Polish and German companies.
Didn't find your answer?
Contact us — we will answer any question in Polish or German.